THE MOVING LENS

FREQUENTLY ASKED QUESTIONS

Do you ship worldwide?

We offer shipping options to almost every countries.

Unfortunately, due to postal restrictions with the dutch post office, we are not able to ship to the below countries and regions:

Somalia, Western Sahara, South Georgia / Sandwich Islands, Cocos Islands, North Korea, Palestinian Territory, Isle of Man, Ceuta, Melilla, Svalbard & Jan Mayen, Montserrat, St Barthélemy, St Martin, US Virgin Islands, American Samoa, Nauru, Niue, Norfolk Island, Mariana Islands, Tokelau, Ascension Island, Madeira.

What shipping methods are available?

All fine art prints, except for 16x24cm dimensions, are shipped rolled in a tube.
16×24 fine art prints, Acrylic Glass, and Alu-Dibond prints are sent flat.

All prints are shipped from The Netherlands with either PostNL or DHL.

When available, a tracking number will be provided, but please note that we cannot guarantee the availability of a tracking number with each shipment.

All shippings do not come with insurance. When the option is available, you’ll be able to choose at checkout whether or not you want to include the insurance with your shipping method.

On what materials can I order a print?

 
Fine Art Paper

 

Matte finish: Printed on the industry standard Hahnemühle Photo Rag® 308g paper. It is one of the world’s most popular papers and the valued all-rounder for high-quality FineArt inkjet printing. The white cotton artist’s paper, with its characteristic, wonderfully soft feel, boasts a lightly defined felt structure, lending each artwork a three-dimensional appearance and impressive pictorial depth. Combined with the matt premium inkjet coating, this paper produces outstanding prints that feature brilliant colours, deep blacks, striking contrasts and perfect reproduction of detail. This acid- and lignin-free classic meets the most exacting requirements for age resistance and is specially designed for FineArt applications.

 

Glossy finish: Hahnemühle Photo Rag® Baryta 315g is a pure cotton paper with an inkjet coating that has been perfectly optimised for the needs of FineArt applications. The natural white paper comes in a pleasant, warm shade of white and contains no optical brighteners. The exquisite surface texture gives the paper a lovely, delicate feel while at the same time lending it an artistic note. In combination with the high-gloss premium inkjet coating, it produces stunning print results with outstanding reproduction of colour and detail, deep blacks and perfect contrasts. The barium sulphate in the coating makes Photo Rag® Baryta a popular alternative to analogue baryta paper. The combination of the cotton artist paper and the high-gloss inkjet coating lends FineArt prints a striking character with a beautiful, elegant sheen, without glare. Photo Rag® Baryta is acid- and lignin-free and meets the most exacting requirements in terms of age resistance.

 

Eco friendly finish: Hahnemühle Hemp® 290g relies on one of the oldest and most versatile natural fibers in the world and consists of 60% hemp fibers. The base of the FineArt Inkjet Paper is convincing in terms of color with a light white natural tone and, thanks to the light white hemp fibers, does not require optical brighteners. The slightly textured surface gives the paper a pleasantly velvety soft feel. In combination with the matt premium inkjet coating, a versatile FineArt inkjet paper is created. Colors and details are reproduced brilliantly, black impresses with its depth and contrasts are reproduced excellently. The acid-free and lignin-free FineArt Inkjet paper meets the highest requirements for resistance to aging.

 

 

Alu-Dibond

Suitable for large-format artworks, this contemporary and elegant finish enables a direct view of the artwork. The print (on Hahnemühle Photo Rag® 308g (matte finish) or on Hahnemühle Photo Rag® Baryta 315g (glossy finish) paper) is protected from external influences by a Protective Spray. The aerosol spray lays like a fine film on the paper, without changing the paper structure. It fixes colours of pigment-and dye ink and prevents an eventual colour fading also the intensity and the high brilliance of the colours stay permanently. The coating increases the abrasion resistance of Fine Art papers, so the risk of fingerprint marks and scratches are reduced.  It is mounted onto Dibond©, which is a composite aluminium plate. This thin, light material is made up of two layers of aluminium around a polyethylene core, with a total width of 3mm. It is the most suitable format for conserving a very large photograph perfectly flat over time. A rectangular frame wide located at the back of the plate rigidifies the structure and allows the photograph to be hung at a slight distance from the wall.

 

Acrylic Glass

Suitable for large-format artworks, Acrylic Glass is used to heighten the colours of the photograph. This finish complements the 3mm aluminium mounting and consists of a 2mm plate of Acrylic Glass directly laid over the photograph (printed on Tecco High Gloss 260g paper). It adheres through a reaction between two liquid components, without the need for glue. The print is thus perfectly protected and gains in depth. The sheen and intensity of the colours are also reinforced. Available in glossy or matte finish. A rectangular frame wide located at the back of the plate rigidifies the structure and allows the photograph to be hung at a slight distance from the wall.

 

 

 

Floater Frame

Thanks to a small gap between the frame and the edges of your image, the picture appears to float inside the frame. This contemporary frame is both elegant and subtle. The colours available are black, white and silver. The floater frames are made out of solid wood. 0.5 centimetre space is left on all sides between the frame and the photo.

 

 

 

Do you offer custom sizes for prints?

If the size you want for your print is not offered in our shop, please contact us by email to get a price quotation for the desired size: hi@themovinglens.com

We pretty much offer every size and every ratio possible.

Do you offer framing options for the prints?

 
Floater Frame

Thanks to a small gap between the frame and the edges of your image, the picture appears to float inside the frame. This contemporary frame is both elegant and subtle. The colours available are black, white and silver. The floater frames are made out of solid wood. 0.5 centimetre space is left on all sides between the frame and the photo.

 

My order hasn't arrived yet, what should I do?

If you have not received your product(s) within 3-4 weeks following your order, please email us: hi@themovinglens.com, and we will do our best to track it.

If your order is missing because you have provided an incorrect or incomplete delivery address you will be charged the new delivery.

How can I cancel or change my order?

For prints:

If you want to change your order, please let us know as soon as possible, or at least within 24 hours after you have made your order.
Passed this delay, your order will go on production, and it will be too late to make any change to it.
Because every print is custom-made, we cannot accept any change or cancellation 24 hours after the order has been made. No refund will be offered.

If you have made a mistake in your shipping address or contact details, please let us know as soon as possible. If you can’t let us know within 48 hours passed your order, it may be hard for us to redirect the shipment, but we will do our best.

In any case scenario, we ask you to contact us ASAP by email: hi@themovinglens.com

Return policy

Can I return my prints/frames?

According to the Terms of Use (and Dutch Law): “After purchasing products the consumer has the possibility to disband the agreement without giving reasons during 14 days. The cooling off period starts on the day after the consumer receives the product or a pre-designated representative by the consumer made known to the entrepreneur.

However, there’s an exception to this (Section 15, Terms of Service): “The entrepreneur can exclude the right of withdrawal of the consumer for products which are established by the entrepreneur according to specifications of the consumer and for products that are clearly personal in nature”. 

Please note: “This only applies if the entrepreneur has clearly mentioned this at least in time before the conclusion of the agreement”.

Therefore, all custom-made products (prints & framed prints) can not be returned. 

Do you provide any warranty?

If you change your mind after you’ve received the print, or if the print doesn’t fit in your house, we unfortunately cannot accept any return as each print has been custom-made.

If your print has been damaged during the shipping, we please ask you to first let the transporter know and fill in a claim form directly with the delivery company. If the transporter doesn’t want to wait until you unpack your print to check if everything is OK, we ask you to please mention this on the delivery receipt.

Will there be a white border around my print?

Fine Art Paper:

All Fine Art Paper prints come with a white border. The chosen size is the actual size of the photo. The overall size of the paper will be bigger, as described below:

20x30cm printed on A3 paper (29,7x42cm / ~ 5-6cm white border)

30x45cm printed on A2 paper (32,9×48,3cm / ~ 6-7cm white border)

40x60cm and above: 5cm white border on each edge (example: a 40x60cm image will be printed on a 50x70cm paper).

My print looks different from what I see on your shop. Why?

Photos shown on the website are not always representative of how the final print will look like. They are used mainly to illustrate the image you can purchase, with the final look will always be different from what you see on your screen.

As screens and monitors are all different from one user to another, it’s impossible for us to offer you the exact same result that what you see on our webshop. All our monitors and printers are professionally calibrated to offer the best results of printing.

Matte papers will always look less bright than glossy papers, as matte papers tend to drink more ink. The white balance of your screen/monitor might show an image that is warmer or colder than what your print actually is. This is perfectly normal, as each screens/monitors have different white balances. It is absolutely impossible for us to adapt to each one of them unfortunately.